FAQs

Frequently Asked Questions

How can I contact The Fur Paws?
Email us at contact@thefurpaws.com—we’re happy to help with any questions or concerns.

Do you ship worldwide?
Yes, we ship to most countries globally.

Where do you ship from?
Orders are shipped from our international warehouses for fast and reliable delivery.

Can I change or cancel my order?
You can request changes or cancellations within 12 hours of ordering. After that, the order cannot be modified, but returns are available after delivery.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal.

When will my order be processed?
Orders are processed 1–3 business days (Mon–Fri) and shipped the following business day. Processing may take longer during holidays or sales.

How long will it take to receive my order?
Most orders arrive within 7–20 business days, depending on your location.

Will I be charged customs or taxes?
International orders may incur customs duties or import taxes. These are the responsibility of the customer and determined by your local customs office.

How do I return an item?
Contact us at contact@thefurpaws.com to start a return.

What if my item is defective, incorrect, or damaged?
Email us with your order number and photos of the issue. We’ll resolve it as quickly as possible.

When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your return or process a cancellation.